CHENNAI (TIP): Voluntary recalls are becoming quite common in the Indian automobile market particularly as more and more car companies are aligning their recall systems with global recalls.
The Takata airbag problem has led to several rounds of recalls in India in tandem with global recalls while other companies have been proactive in recalling vehicles which may have faced tech problems in other markets and the latest to join the ranks is General Motors India.
The company on Thursday undertook a “voluntary product recall for a limited range of its Chevrolet Cruze vehicle where some vehicles have experienced loss of ignition or engine stall at low vehicle speeds,” it said in a statement.
The recall affects Chevrolet Cruze vehicles manufactured between model years 2009 and 2011.
“The inspection and recommended repairs or replacement are estimated to take no more than one hour and the affected Chevrolet Cruze customers will be asked to take their vehicles to their nearest Chevrolet service dealership for inspection with a prior appointment,” said the statement.
“If we foresee a potential issue, we ensure that it is corrected as soon as possible, as part of our commitment to customer satisfaction. This is a voluntary recall and, as far as we are aware, does not affect the safety of the vehicle but we want to make sure that our customers experience the right performance from their vehicles,” said Markus Sternberg, vice-president -aftersales, General Motors India.
The company is working closely with its service network to make the entire inspection and correction exercise as smooth as possible with an option of pick up and drop to a residential address.